We understand that sometimes our products do not match your expectations. Keeping our customers in mind, we have devised a flexible Return policy which makes it easy to get refund/exchange your product. All we ask for is 10 working days. Within 10 working days we ensure that the product is exchanged/refunded!
*Due to covid19, we are not accepting return on Masks. Once your order for face masks has been delivered, we cannot accept return or issue refund or cancel the order.*
Please find below step-by-step guide for Exchange/Refund :
Step 1: Within 7 days of receiving the product, if you decide to return the product for refund of your money / product exchange, you may initiate the process in 'My Accounts -> Orders' section and fill the form. Alternatively, you can email us at firstname.lastname@example.org mentioning the reason for returning the product. This will help us to understand our customer better!
Step 2: For fast processing, please courier the product at your cost, which will be reimbursed to you as mentioned below.
Please mention the below said details on the courier pack.
Swaas Order ID #
Swaas Enterprises Private Limited,
2/316 Kungumapalayam Pirivu,
Customer Care No : +91 9597155255
Please ensure that the product is unused, unwashed and all packaging, tags & bar codes are intact.
Once the product reaches us, we will inspect the product and if it’s in acceptable condition ( product unused, unwashed with all packaging & tags intact ), we will either exchange your product or refund your money as per your choice mentioned in the Return form/mail.
Refund will be for the Product Retail Sales Price as paid by you + Return courier charges* that was borne by you.
*Return courier charges will be reimbursed as below:
Bed sheets, Pillows, Quilts – Max Rs.100
Bags & Other small products – Rs.50.
Refund amount will be credited to the same account that we received payment from.
That is, if the payment was made by Credit Card, Debit Card or Net Banking, we will refund the money to your Credit Card, Debit Card or Net Banking account respectively as applicable.
Points to note :
Order cannot be cancelled, once its shipped.
Refund process will be initiated once we receive the goods and found in acceptable condition as mentioned above.
If you cancel your order before the products are shipped, you can have your entire money refunded in less than 7 business days.
Please follow up with your respective bank/ card issuer post completion of refunds process by www.swaaslife.com to ensure that it’s getting reflected in your account.